Originally posted by Lynn Tall, Rug Advocate on October 12, 2016
Q: What should I have my office staff do when the phones are slow?
This question was posted in a Facebook group I belong to. On the surface, it seems benign enough, but the more I thought about it, the more I realized that this was a truly epic question.
First, decide – do you consider your office staff to be an integral part of your business building strategy, or are they simply the hired help to answer phones so you don’t have to?
Your office staff is your front line. They are the face of your company to anyone who may walk through the door. They are the familiar voice on the other end of the line for your regular customers, and they are the person holding the answers to the important questions your potential customers may have. As soon as you understand this, you will find lots and lots of things for them to do to fill time during the slower season.
Because I hope you’ll see things my way here, I’m going to volunteer a few suggestions: